Customer Testimonials


 

You can’t ask for better service from start to finish for install to just service call. Great to work with.

-Bruce O.

 

This happened Monday 1/14/2019, I turned up the heat when I woke and our Geo System did not respond to the heat adjustment. It took 1 1/2 hours before the heat started to warm the house. I called for service and I was put on a service call, the office staff said that the service Tech would call before arrival. I got a call from Matt C. and he arrived within a half hour. He checked everything that could have gone wrong and found the system to be working well. Our Geo may well have had a hiccup but Matt did all he could to assure we had heat in this cold weather. Thank You Bratcher and Matt C. for taking care of our service.

-John O.

 

We are very pleased with our fireplace repair by Ken. It has been working well and we are thankful. Ken was .Professional in explaining the repair to us. He was a big hit with our grand
children also. We love our fireplace, and thank you for your service.

-Nancy

 

We were having problems with our gas fireplace. As soon as Terry walked in he said the logs weren’t right and after just a few seconds after telling him what happened he got the fireplace running. He got the logs in the right arrangement added something to the bottomed to make it look like real embers. Made sure everything was working. It is running excellent now He was so helpful I would recommend him to everyone. Will use Him and Bratchers again.

-Paul B.

Justin went above customer service! He was professional and courteous. He installed a remote start for our fireplace. They had the part in stock and it was installed right away. He explained how everything worked and what to watch for with batteries, remote, etc. he really took the time to help!

-Angela V.

Such a dependable business to deal with and always very efficient. Love the way they respond quickly and always keep me updated re: arrival.

-Sandy T.

 

Terry L called prior to arriving to give me an estimate of his arrival. I had an email with Terry’s picture so I knew who to expect. Terry spent a good amount of time checking the system and discussing the issue I had experienced. He made sure the system was operating correctly and wasn’t showing the symptoms I had seen. He was professional and pleasant. I would recommend Terry L for your service needs.

-Reeves D.

 

Alex and his crew arrived right on time, introduced themselves and put tarps down to protect our carpets. They were done by 2 PM and asked me to come down stairs to inspect their work, give me operational instructions and answer all my questions. Their work was excellent (I have previously installed HVAC systems). When they left the work area was cleaner than when they arrived. Overall an A+! I will use Bratcher again and refer them to my friends.

-Charles S.

 

Big shoutout to Ken L! Because of him I will continue to use Bratcher’s services. Ken was courteous, knowledgeable, and a consummate professional. Long story short, I had someone come out to fix my furnace which didn’t go according to plan. Nonetheless, Ken and the rest of the service team made it right and made for a good experience. The ladies in the office Krista and Lisa were also friendly and professional. I recommend Bratcher for sure.

-Robert K.

Bratcher installed my system over 25 years ago and have always been very responsive when it came to repairs and services calls. On my most recent need Ken L.was the Field Technician who came out. He did a fantastic job. Did not mind me peering over his shoulder and explained every step that he was doing to diagnose and solve our issues with our AC.

-Brent M.

 

Josh from Bratcher came to repair my furnace. He was very helpful in describing what part had broken and replaced it in a timely manner and then completed my annual inspection and let me know the warranty was ending in January, I was really thankful.

-Jay B.

 

Bratcher’s just installed a new humidifier at my house. Alex was very polite and professional! The installation was very efficient and clean. He even took the time to explain his work and how the new unit works. Awesome work! Definitely recommend!

-Janice C.

 

I had a relatively small but important job to make sure that my vents were actually moving the right amount of air around the house. The team was extremely thorough and even went to great lengths to track down the outlet of a “mystery” duct. They were very straightforward and offered me advice that made good common sense and the results were immediately clear. I’d recommend them to anyone!

-William Aaron W.

 

I had an enjoyable visit today with my technician Abby. She was polite methodical and thorough. I feel secure in my heated home knowing that bratcher heating is I’m keeping my furnace and is kept it running for 30 plus years! Thanks Abby

-Logan R.

 

Had a new furnace and air conditioner installed. Jim D. was our technician and was very professional and friendly. We have used Bratcher for all of our heating and air conditioning needs for about 40 years. We have always had a positive experience.

-Barb B.

 

Service Tech Matt is very professional, courteous, leaves the work area clean. He was on time, if not a few minutes early. I’ve had similar experiences with other Techs from Bratcher and would highly recommend them for all your HVAC needs.

-Mike W.

 

Very happy with Bratcher’s service technician, Ryan A. He was courteous, prompt, and very knowledgeable. Although this was supposed to be a routine fall checkup of the furnace, he diagnosed a bigger problem and took the extra time to go for parts and complete the job that same morning. Highly recommend Bratcher

-James S.

 

I have Bratcher do routine maintenance on my HVAC system the past 3 years. Plus if you sign up for their program you get a discount on work. Customer service always been friendly and informative. And the techs are friendly, clean and on time. They will send you a email with a picture and name of the tech. I would recommend this company to any one that has HVAC issues.

-James K.

I can’t say enough good things about Bratcher and our service technician, Josh! Our AC died about 9:30 am. He was here within the hour and had an unusual problem fixed before our afternoon program. 25 kids and no air would not have been a good look for us. Great Job!

-James S.

 

Excellent service as always. On time, in uniform take care of business. Answers any questions you might have. A real professional company. Really nice to do business with.

-Ryan

 

Great service!!!! Mike D. Was very professional and friendly. The install of the furnace and air conditioner went very smoothly. We have had Bratcher as our furnace and air conditioner provider for about 40 years. Have always had a positive experience.

-Barb B.

 

Bratcher installed our Lenox Furnace and Air about six years ago and have provided annual maintenance ever since. The Lenox has provided Huge Savings on our Utility bills and the Tech’s have always been Prompt/Professional and Courteous. GREAT SERVICE!!!!!!

-Mike C.

We were concerned with a strange noice that the unit was making. Although the a/c was cooling the house, it sounded like the unit was laboring to do so. Bratcher sent Tim the next day and he took the time to check out the unit and make sure that everything was running as it should. Over the last 10 years that we have used Bratcher’s services, we have been consistently pleased with the response and service of the company, as well as the profesionalism of the technicians.

-Charlene T.